Local law firm, Wilson Nesbitt has launched a new section on its website which allows the general public to build and print out common legal documents at discount prices.

Another major pharmacy chain has made the move to McLernons with the installation of the innovative MPS Retail EPOS system. Already familiar with the MPS dispensing system and business tool Liam Bradley of Bradleys Pharmacy and ...

‘Put yourself in your customers shoes'. A commonly used quote when we need to wake a retailer up and see what is really happening in their shop. When you step back and think long and hard about what this means you are usually a ...

Liz Sargesson has extensive experience in Retail business and understands that customer service is key in good and bad times. We are in a buyer's market, we need to engage fully with the customer. With over fifteen years experi ...

Picture the scene....cold, dull, wintery December day, the streets are heaving with Christmas shoppers snapping up their last minute Christmas gifts. It starts to rain. The pressure of the festive season is getting to everyone ...

The Irish government have brought forward their budget by six weeks, the housing market looks gloomy, energy costs are soaring, consumer confidence is waning and key retail analysts claim that this Christmas will be the toughes ...

The presentation of your store's merchandise will either serve to reinforce the customer's confidence in the product choice or cause them to second-guess their need to buy. In a split second, a sale is either realised or lost. ...

All around the country, pharmacies are introducing consulting rooms into their pharmacies. It seems that a consulting room is the must have when undertaking a new store refit, but we wonder do pharmacists really take time to de ...

Pharmacy can learn a lot of important lessons from other industries when it comes to customer retention. Consumers do not have to be loyal to you, they can choose to shop anywhere they want to. Here we take a closer look at the ...

Customers are the life and soul of your business. Without them there would be no business. So you should do everything in your power to meet your customers needs right? Right but that's only half the job... You should be strivi ...

The sales counter is without doubt, one of the most important places within your pharmacy- this is where your customers exchange their money and time for your products and services. Counters are an important means of relaying i ...

Customers are more empowered and connected which has the effect of shifting the balance of power. Consequently, businesses need to rethink how they interact with their customers. In good and bad times, a savvy entrepreneur know ...

We interview Mirinda Horgan, Managing Director of Horgan's Pharmacy Group and explore the secret of the group's success. Concentrated in County Cork, the chain of ten stores has recently rebranded and continues to concentrate o ...

Anita Roddick, founder of BodyShop, once said "Business is not financial science, it's about trading... buying and selling. It's about creating a product or service so good that people will pay for it." We need to create a uni ...

In the light of recent decisions affecting income streams in community pharmacy, more than ever, pharmacy owners and managers must focus on purchasing and streamline this process across your business. Would you take a pile of t ...

Understanding customer needs and wants can help you develop more effective strategies for your target market. Keeping the customer happy is hardly a new concept and customer relationships are and should be the backbone of any s ...

Ever wondered what really annoys a customer? Probably, most services do not spend a lot of time pondering this question. To truly understand how to enhance your customer service offering, you have to at least be aware of some o ...

Lighting-check, sound-check, equipment-check- everyone in location-check, doors open-check- and so we commence another day in the busy world of a pharmacy. Operating in the retail world is rather like putting on a stage-show. W ...

The sales counter is without doubt, one of the most important places within your pharmacy- this is where your customers exchange their money and time for your products and services. Counters are an important means of relaying i ...

Zig Ziglar once said "When customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business". What differentiates service leaders from the ...